Bad service in jean kfc

Bad experience extremely bad I have ordered through Mr d they did not give the milkshakes to the driver they claimed that they have contacted me but they were lying, I did try to call them back with my airtime the guy told me to hold I held for ten minutes nobody answered the call until I decided to drop may may i Kindly be refunded and I will never order from yoir shop I'm sorry and the sad part I'm a regular.