bad service in general

I went to KFC this morning, 07:20 3/102017 in York street, in George 6530, to buy 2 chockwraps and coffee and other stuff. as advertised on the bord out side as well as on your website, I just checked it, when I came to the front to pay (using the drive through) first the lady said the premotion expired, I then asked how can they then still advertise it? she left without giving me an awnser, another gentleman apeared at the window and said he will make it, just to return a few seconds later stating they out of stock with something, so he cant make it. I then asked for the manager, I must admit I was pretty upset by now, but as I am a customer care manager myself in a government department, I still kept calm, Veronica Approached me, and told me that the promotion has expired, I then asked how can you then still advertise it, again no answer? I then asked for the owner or erea managers detail, she refused to supply it to me, what is even worse, again I know customer service, Its my Job! she did not even take my detail and said that they will contact me? so my complained has 3 issues, false advertising, rude staff, and staff not trained well enough to deal with clients, they failed the basics in customer care? even the manager failed!!!!!! I left, ended up not buying any thing at all!