Bad service I have ever experienced

<p>I have never experienced such a bad service ever in my life. KFC in TEMBA, Hammanskraal has the worst customer service ever. Yesterday I went to buy food at KFC I arrived at 20:20 the queue wasn’t that long and didn’t wait on the queue for long (got serviced at 20:29) which is not bad at all, the problem come when I had to receive the food. Before I go to my problem, when I was still on the queue there was another guy who was buying wings, the was a miscommunication between the guy and the teller, the guy said he wants R24.90 wings and that lady who was on the till (her name is Cynthia) says the guy asked for 8 wings and the guy said no i want wings that are worth R24.90, the teller (Cynthia) started shouting at the guy saying that “she repeatedly asked the guy if he wanted 8 wings and the guy said yes, now he is changing his story, she doesn’t have time to play games with him and that she’s not going to assist him someone else will assist him, she then asked for another customer and helped the customer while calling her colleague named Dipuo/Puleng to come assist the guy. Imagine waiting on the queue when you’re supposed to buy then the teller decides not to assist you because she didn’t her what you wanted. She could have just cancelled the order and give him what he wanted, again where does she get the right to shout at the customer as if the guy is a small child, even if he was a child she has no right to shout at the customer, on top of the shouting refuse to assist the client. Now let’s come to my problem, I bought the food at 20:20, the generator started switching on and off around 21:05, when the generator starting its problem I went to the counter asking them how far is my food they said I must wait for 2mins, fine I waited a little bit then went back obviously angry cause I have been in the store for almost an hour and haven’t received my food, by that time almost everyone in the store was annoyed when we tried to raise our queries to the manager (Mahepi), yoh I have never met such a rude manager he was swearing at clients and telling them he is the one running the place and that things are going to run the way he wants he won’t listen to us, who do we think we are. That’s when I got very angry and told him that I want my money back ( Only received my money back at 21:40), been in the store at 20:29 and left the store at 21:40 without food. From the manager’s behavior that’s when I realised why the teller was rude to the client, they got this behavior from their manager, if the manager treats customers badly and in a rude manner obviously the junior staff will think that’s how things are supposed to be done. If the manager mistreats the customers who are we supposed to raise our queries to, if the manager itself doesn’t know anything about customer service? Something needs to be done because we cannot tolerate such treatment, we cannot be undermined and treated like trash by KFC employees. The is a long list of things that they have been doing and I tried to tolerate it thinking that things will get better but yesterday it was the last straw when the manager told us “who do we think we are” yoh I have no words for such a statement. Another issue that’s been bothering me, at the same KFC, Temba, Hammanskraal, their drive thru is a disaster, you know normally at a drive thru, you order via the telecom then go to the next window to make pay, finally you go to the last window to collect your food. But at KFC, Temba, Hammanskraal things are run differently (according to Mahepi’s way since he said the store run by his way), we have to wait in the drive thru queue to get to the window where we are supposed to collect our food, we make our orders at that window, make payment there and wait for our food to be prepared. Whats the use of having a drive thru if we gonna waist so much time there? We don’t only waste money but our petrol’s as well. PLEASE HELP, the needs to be an intervention for better service.</p>