Bad service from Online order, refund me

On the 27th November at 13h22 I placed an order for delivery on the KFC app from Rynfield store, 2 hours later my order had not arrived. I called the store and they said they would phone me back. I then received a call from. KFC customer services agent for Online deliveries telling me that the store didn’t have delivery cars available. She then said my order would unfortunately be cancelled because no one is available to deliver.

Today is the 14th December and I have still not received a refund of the money paid. I have sent numerous email to the *** address since then and no one has even bothered to respond. KFCI want my money back, all of it with interest. This is disgusting service to keep my money and ignore my request emails to do the right thing.