Bad service from branch level to their KFC head office

After receiving bad service from Mr delivery many time , I then opted to download KFC app. The rationale behind downloading the KFC app was to deal directly with KFC since I felt like Mr Delivery drivers are unprofessional.

Fine decided to order on the Kfc app by bucket and made card payment. Did I not first wait for my order for a good hour and more ? Received an sms from kfc directly that my order is outside stood the like a fool. After making making many calls to the Head office with no proper assistance I finally got my food as mentioned above after a good hour.

When I asked the driver why he did not call me as he claimed that he was lost , he claimed that my number was incorrect from the system. What he could not answer though how is it possible that I could receive an sms that my order is outside but you claim that I’ve entered an incorrect number.

Fine, got to my place and when I was about to dish I realised that the fool was cold which I had to warm it . On top of that the food had a bad smell that made me to throw the food and since I had nothing to cook I had to make a second meal with chicken licken and my order was delivered on time with good quality.

Find I then wrote an email to the KFC head office only to get a response that I should send my number they will contact me. Fine I did so via email, then entire day of Thursday and Friday I did not receive any call. Fine I then decided to call them again since I want to lodge my refund complaint & the guy who answered my call is called Lebo , tried to assist me and told me I will get my refund in 7 days procedural . I nicely told him that he can stop with the complaint as I’m not willing to wait 7 days for the food I paid and I did not eat due to their poor service. Fine the guy convinced me not to take the matter to Hello Peter and that he will give me voucher worth of R200 and that it won’t take 7 days but 72hours to resolve my complaint. Fine that was fair because for me I wanted to be compensated for the terrible service I received and that I’ve paid for. Fine enough did I not wait for my voucher for a good hour and called them as the so called Lebo from their Customer service has been getting back to me and according to the lady who answered the call claims that Lebo did not promise me a R200 voucher Thus not only Kfc had terrible branches but they have poor customer service department that is filled with ************* and unprofessional individuals

From here I’m going to their social media accounts to tag them about my bad experience. One thing about me I won’t rest until I receive my refund I work hard for every single cent I have and thus it deserves to be respected