1 reviews | Active since Dec 2016

03 Dec 2016, 19:24

Bad service ,Food, staff

<p>On 1 Dec.at 01:35am at mokopane drive thru Kfc we received the worst case of experience and attutide towards us as clients.</p> <p>Worker name is Mona (lady) refuses to take our order we want .instead she tells us in a rude rasicm way and swaer at us calling us names .</p> <p> </p> <p>We wanted to 2 boxmasters meal and she refuses telling us we shall have zinger meals.we told he no we want boxmasters .she then called us in sepedi ur white men.with a attitude.over the headphones loud! Ect.</p> <p> </p> <p>We then climb out the vehicle went to window and ask why she refuses to give us service call us names ? She said ur to dum to understand.</p> <p> </p> <p>Immediatly my husband started to record on phone and told her.suddently everyone in the shop dissapeard, hideing.</p> <p> </p> <p>We asked again for service and food with no success.</p> <p>After a while the lady appeared and told us she cant give us any food accepted zinger meal.because she said so.</p> <p> </p> <p>We asked for head office njmber and mansger number witch everyone refuses to give the nunbers!there was customers behind us that drove off because of this service.</p> <p>The lady even told my husband if we order food she wil spit on it so we didnt order anyway because she refuses to give us and if we accept zinger meals she going to spit.....</p> <p> </p> <p>The lady called the security telling them we cause trouble .we showed the video to security and then the lady dissapeard again as the secirity men was shocked.</p> <p>We leaved .we were regular customers but this is unacceptble.nothing is done to it and its unaccepted unpleasant rasicm ect.</p> <p> </p> <p>We send a email to ********** <p>They replyed cas- 231068-n3l9m5 </p> <p>Confirmation kfc_: ********** 309819</p> <p> </p> <p>At 2 Dec 2016 9:54 am received call ********** 824</p> <p>That they promised to get back to us afer we told her what happend .she said she saw on camera what happend.</p> <p>Up till now we havent received any feedback or cal lregarding this issue or what they are going to do .</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
KFC
KFC's reply04 Dec 2016, 11:01
Official

Good Morning

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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