BAD SERVICE

Ordered food through the drive thru (24-07-2022) 2 x box meals and 1 sprinkle pops, added additional R2 for 2 normal cokes instead of the sugar free version (R4.00 total). Checked the sprinkle pops when the meal was given to us as we have had issues previously with it being cold and hard, was cold again asked the lady (Palesa) if i can have a fresh one as it was cold, she said its fresh, i asked her to please feel it as it was cold, requested we park while they make us a new one, while parked my wife and i started to eat our food, the burger was ice cold and hard, chicken, wings and chips were fresh, drank some coke was coke zero, can be an honest mistake, drove back through the drive thru, asked the lady (Palesa) to please check the drink and give us a normal coke, said it was coke abruptly, told her to please check it, called a colleague to check it, they gave us another and still tasted like coke zero, requested a coke again, said they might have put the wrong syrup on the coke line (Again can be an honest mistake) by this point there were 3 ladies there stating its coke and arguing, no manager in site at this point, offered us another drink, i.e fanta/sprite, said no we want coke, said she cant help me, asked her to refund my drink cost, she offered to refund my R4.00 but no drink in return, i asked she call the manager as it seemed she could not understand what i was asking, Manager came (Adam), he tasted the drinks and said its coke as well, (i've worked in the food industry for over 10 years, waiter to manger and have dined at many restaurants that serve the coke soda stream, definitely not coke what was being served, unless its a cheaper knock off being passed as coke), by this time Palesa was shouting at my wife telling her it is coke, not once did Adam calm her down or asked her to stop, eventually he offered to give us a budy coke as a replacement, it seems that the staff at KFC think if they shout or try intimidate you they can bully you into taking what they offer irrespective of the quality being served, (Especially as KFC have spent alot of money stating that they will replace your meal if you are not happy with the quality) I told Adam that he as a manager should manage his team correctly, in no way should me my wife be shouted at as a paying customer, being a manager myself, if my staff treated a client like that in front of me i would have fired them then and there. Only after i complained to Adam he asked me to park to see what he could do to assist and help me, was too late, should never have gotten to a point of escalation before something is done about a situation Chris ***