Bad service

Good day

To whom it may concern, I have a formal complaint regarding KFC Greenstone ( DR greenstone motor city Edenvale, 1609).

Your night shift staff has an appalling behavior, and their behavior is totally unacceptable toward paying customers, they will even have the audacity to laugh and make jokes of your clients, myself in particular.

In regards to owner of this KFC I do not believe the is a specific amount a client must spend to deserve respect from your staff. I went in looking for food on the 14 / 04/ 2024 @23:57 and from the intercom your staff was rude, short tempered and did not speak to me in a correct manner. When trying to address the behavior she muted me for 30 minutes with no one to attend to me while waiting at the window. They did not even communicate if, I should proceed to the next window to pay. I stood there for so long whist wondering if they will come back or they were closed for the night. when they finally decided to attend to me again I asked why did they make me wait for so long they burst into laughter???? Because I guess they found it funny for some reason….

I was disrespected just because maybe I bought a small meal…I’m not sure what values does the owner of this KFC share towards the running of this KFC franchise or what training did they give the staff to deliberately disrespect their customers.

I write this email expecting feedback ASAP, and a formal apology from your staff for making me wait like a fool outside the drive through window alone in this unsafe country at the moment.

I hope someone will see the need to call back and provide feedback, contact me on the below number.

Thando : *** Till slip will be attached, your prompt feedback will be highly appreciated.