Bad service Dimo.

What ment to be a great weekend almost got to be the worse weekend for me and my sister. On Saturday afternoon 14 July 2018 When we visited kfc Uitenhage we where served by a Lady wearing Noma tag name, she was very helpful and paying attention to what we want,we order a lunch box varriety,with 10 zinger wings, we specifically ask our lunch box to have a side breast and Noma wrote it on the system infront of us. Surprising after waiting almost +- 19min because it was a busy day we understood that,but what we didn't understand is to recieve our order without the piece of meat we specifically ask for. DIMO who was giving us our food with an attitude when i ask her to please change my piece of meat because its not what i ask for,she responded "no, i can't do that,because its not allowed to be than when a customer buy a lunch box" and i told her we where not told about that by Noma and she did ring it up, Dimo "I'm telling you sir that can't be done" its when i told her to give me my money back I'll visit another KFC because now she was becoming louder on me. She then said "Okay, there's some pieces that are going to be cooked now and it will take 30 min, will i wait" i said yes I'll wait. After 5min waiting a lady without a name tag came and told me " there's no Side breast available" i then said thank very much I'll take money and go buy it at another KFC. What could have been a +-60 min waste of time, could've been avoided if only Dimo spoke to us in a decent wat instead of raising her voice to me when i questioned her in calm mannern. Respect and a smile in worker face give the customer less thing to complain about, if it was the case i would've taken the meat as it was given to me and avoided the situation. But I'm glad i got my money back and slept with a happy stomach because KFC Kwanobuhle gave excelllecty what i want.