Bad service

Good evening. I was in KFC in Gordon road Pretoria. I was not happy at all with the service I got the I was in a drive thrue to purchase a all in one feast when I was suppose to pay it was a problem as I was told by the cashier that I can't pay with card and cash I must go out of the drive thrue and park the car and go inside to make my purchase. Then I asked the cashier by the name of (Bridget) why should I do that becouse I came to drive thrue as am avoiding to go inside. She continued with attitude and said to me I said you should go that side, I asked her are you saying I must go around park my car and go inside she reply again with attitude and said I told you. What really frustrated me it's a fact that she was rude and I have complication on my left leg that is why I went via drive thrue. She called (Portia) the Shift supervisor and said we have a situation here. Then I spoke to Portia and asked that should I drive around and go inside the store she said no our drive thrue machine does not allow cash and card. I was surprised. Portia said OK Sir can you please drive around I will come with a mobile machine so I can assist you.

My question is are we suppose to be treated that way by cashiers. Why she did not use the mobile machine.

1. I wasted my time and energy arguing with the cashier who does not respect a customer. 2. A cashier who does not have right attitude towards customers. 3. Cashier who can't relate to customer in a appropriate manner. 4. Cashier who can't solve a small problem by offering a mobile machine.

My question is, are we suppose to be treated this way in KFC. Is it how you train your cashiers.

I even lost my appetite due to the indolance of thinking by the cashier. (Bridget) I even think you need to traine her on customer service and also sanction her on her behavior, becouse this can happen to another loyal customer like me.

This really gives a negative impact to the service you are providing to customer.

Hope to hear soon from you. Indeed I am very dissaponted with your service.

Name : Sbusiso Surame : Mnisi Cell: *** Email : Mnisi112@gmail. Com