Bad Service

KFC: SEDIBA MALL Hartbee****rt: Hi my name is Muzi and sorry for reporting this matter this late, on Friday 26th June 2020 around 7:30pm we visited the above branch, drove into the Drive Thru, all good following the queue until we became 2nd last on the queue, suddenly the queue stopped moving, we seating there in the cars thinking that maybe the guy infront has a big order hence the delay, around 20min later I went out of the car asked the guy infront what’s the delay has he ordered? To my surprise he says they also wondering what’s happing! I walked all the way around to the pay point window and it was closed, I knocked on the window and at first they just looked at me and ignored me and carried on with their usual business, then I carried on knocking eventually they opened, I asked why have they not served us? They lady goes like “heyyy it’s after 8pm we closed now we can’t help U!”. Then I was like lady why has no one come to us outside by the queue to inform us to leave than letting us just hang there, plus minus 15 cars just standing there….. She gave me attitude, asked her to call the manager, the lady came by the name Precious. Asked the same question she also just said we closed and never bother to explained why we were never told to leave and gave me attitude as well. Ended up driving to a nearby Mac Donald’s to buy there.

I’m still ****ed today!