BAD SERVICE COMPLAINT

I have a huge complaint regarding a bad service that I received from KFC in N1 City mall shop 30-31 N1 CITY GOODWOOD and it was not the first time that I received a bad service from the same person his name its KAIZER (69) the first time I let it go but today he got to my boiling point. First of all their swiping machines were not working I had to go and draw money from an ATM then come back. Its month end but there were only 2 cashiers that is problem number ONE because I was standing in the line for almost 20 minutes before I was served by this so called Kaizer guy with his stinking attitude. I ordered the DINNER DEAL FOR R99.90 which I had to wait for almost 10 minutes he packed my order and other orders when another client came back complaining saying that he didn’t put everything he ordered for him. He went straight to my order which was complete at that time he took out the zinger wings and gave it to the other customer that came back without even consulting me if it was okay for him to do that. He then calls me and inform me that I need to wait again 10-15 minutes for zinger wings without being apologetic or anything. I asked him to void my order and call a manager/ a DUTY SUPERVISOR NAMED LEO came I reported the complaint to him from the first incident till the current one. He didn’t even apologies for the disgusting service or confront or address the matter to this KAIZER guy he just voided my order and gave me my money.

I AM SO DISGUSTED AT THAT KFC IN N1 CITY MALL THEY DON’T HAVE ANY CUSTOMER SERVICE S****S THEY TREAT PEOPLE LIKE THRASH. THEY FORGET THAT WITHOUT CUSTOMERS THEY WILL ALL BE JOBLESS IF PEOPLE DON’T VALUE WHAT THEY DO THEY DON’T DESERVE TO BE IN THAT JOB. I URGENTLY NEED THIS ISSUE TO BE ADDRESSED TO THE WHOLE STAFF THAT WORKS IN THAT KFC & I THINK THEY NEED TO EMPLOY MORE PEOPLE WHO HAS HARDCORE GOOD CUSTOMER SERVICE THAN IMMATURE RUDE PEOPLE WHO TAKES THEIR JOB AND PEOPLE AS A JOKE.