Bad service

KFC in Umhlanga Bad service waited from 20:24 till 20:48 for a family treat and a crunch double down we had to go ask them after close to 8 people who came after us, they were screaming laughing unbothered by customers when we went to ask why we haven't received our order we were assisted by Bongekile she didn't even apologize it's disgusting spending our hard earned money for such service