Bad service bad product - 2nd time in less than a month

Good day,

Again we had a bad customer experience at the same store last night. Lesson learnt that this KFC branch is a no go zone.

My husband and I decide to again after church by ice-cream – expecting delicious soft serve ice cream that we are accustomed to receiving from KFC, then we receive this horrible “creamish colour” ice-cream that looks like ice. I call the lady back and ask her if this looks right to her, she then calls Sihle, Sihle responds that the ice cream is like that for the past 3 weeks. Needless to say I didn’t believe her but do you really think this is good service to your clients.

First a bad waiting experience for close to an hour for a special and now product that is not up to the usual standard – PATHETHIC.

Regards Clarice

From: Julia Maphoto ********** Sent: 18 July 2018 05:16 PM To: Clarice Japhets (Credit Management) ********** Subject: CAS-383065-S6X2V8 Importance: High

Good day

Thank you for taking the time to correspond with KFC customer care.

We would like to apologize on behalf of the store for the inconvenience caused when you visited our KFC store as it is not the kind of service that we pride ourselves on. Thank you once again for drawing attention to the fact that this is happening at our stores.

Going forward you can be assured that it will be addressed from both a management and store level point of view and we will endeavor to have the matter resolved and to ensure that you will not experience this in future. You will receive a SMS or E-mail with a reference number to confirm that that this has been addressed and also to acknowledge your complaint /concern.

At this stage, the store will not be contacting you back as we would like to give them an opportunity to address the issue with the staff and management internally and to put measures in place that are focused on improvement. Should you experience anything to the contrary then please contact us again, using that same reference number and we will definitely arrange for a manager to be in touch with you.

Kind Regards Customer Care ***