BAD SERVICE & ATTITUDE

On Tuesday, 5 May 2015 we experienced load shedding in our area (zone 10). Our power went off at 17:00 and according to the stage 2 schedule was due to come back on at 18:30. My daughter had hockey practice until 18:00 and at that time the power came back on. <br> <br> Because the practice ran a little late we decided to get KFC for supper. When we got to Old Paarl Road Branch in Brackenfell the drive through had a big closed sign standing in the middle of it. The doors were locked even though all the lights were on and the staff were sitting around doing NOTHING! They ignored people going to the front door who wanting to inquire as to why the doors were locked. Eventually one of the staff dragged themselves to the drive through window to speak to customers. We were informed that the doors will be closed until 19:00 because load shedding was going to be until 19:00. <br> <br> The refused to open the doors and just sat around. The staff had a very bad attitude and I think it was VERY unprofessional. This is not the first time I have experienced bad service and/or quality food at this branch. There is always an excuse when I complain to the manager, but nothing seems to change.