1 reviews | Active since Jul 2013
Bad service at Westgate Mall
In all the times that I've visited the KFC in Westgate Mall I've never received good service and the employees have really bad attitude.<br> <br> Today I ordered a streetwise 2 and wings, I didn't wait for my order because I'm very aware of their slow service so I went to do some shopping. After the shopping I went back to take my order only to have Charne give me bad attitude and tell me she called my number long time ago why did I take so long to fetch it. As I was in a rush to get home I just took my order and left. When I got home and opened the parcel I found that they did not give me a streetwise 2 which I paid for but I got 2 pieces of chicken and pap which I don't eat. I did not have time or petrol to drive back to complain.<br> <br> The service at KFC Westgate is a big problem. They also don't open on time. I went there on a Saturday to buy breakfast the time was 9:15 the doors were closed. They were still cleaning. When I knocked to find out what's going on they said they'll open when they are done. The trading hours on the doors specifically say open from 9:00.<br> <br> I go to KFC all the time but I must say the service at Westgate Mall is by far the worst. Something needs to be done.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
