Bad Service at KFC Lambton Branch

We went to KFC Lambton yesterday 12 October 2017 the whole neighborhood's power was out and needed to get a take away when we got there the queue was out the door we stood in the queue for an hour until we got to the front and when we were finished placing our order they said to us they only accept cash, this is unacceptable!! As soon as this was said a lot of people walked out of KFC as they also didn't have cash on them. I confronted the manager and all he could say I'm sorry and this seems to be the favorite thing to say in South Africa because our service in this country is unacceptable but we dont complain enough and accept it because nothing ever happens. We also have had the experience where if we go inside KFC to order they take forever with your order where as we go through the drive through its quick. We ended up at the KFC in Germiston Town where their service was 100 times better.