SJ
Samantha J

1 reviews | Active since Nov 2013

25 Jan 2016, 13:52

BAD SERVICE AT KFC

This email was sent to KFC on the 04/01/2016 and still no response from them!<br> <br> I am very sorry that I am writing this email and I am honestly not a person to complain -especially when it comes to KFC. I am a big ***** of KFC and always appreciate the service I get -wherever I go!<br> But unfortunately yesterday was not the same. we went to the KFC in Westgate mall -Mitchells Plain. I ordered our order at 12:16 -the place was fairly fool, so I understood that it will take a while. But when it came to 12:46 and still nothing I got a bit annoyed. People that was coming in after us had gotten their orders before us, which I thought was very unfair as well! When I asked the people at the counters what was happening they not only had an attitude but was rather annoyed at me? I ordered a family treat 10 piece -so she said that they were waiting on the wings to get done -but why not say anything and I would completely understand?!<br> Just before 13:00 I receive my order -the chicken,pops as well as the wings was cold? No apology nothing form anybody at KFC!<br> I was so upset, I just left -did not even have lunch! <br> <br> Like I said, I am very sorry that I am writing this mail to you guys -but I really fe

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Replies (1)
KFC
KFC's reply26 Jan 2016, 11:35
Official
Hello Emma Juls,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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