Bad service at drive thru

Today at 17:48pm i rushed to KFC to buy a meal before having to go to a school meeting. I was told that the wings would take 5 minutes and i was asked to park and they would bring my order which i did. I waited for almost 20min at which time i went into to see what the problem was and asked for a manager. While i stood there the lady at the drive thru brought my order with a sincere apology, i could not wait for the manager as i needed to leave. I asked her name and it was Asanda. The number on my slip was ***. I still did not see a wisp of a manager at the time i left. To make things worse. The lettuce on my boxmaster was BROWN at which point i threw half of my meal away. This was bad service and the manager should report if a client has a complaint. I am most disgusted by wilted lettuce on my food. Its disgusting and dirty.<br> This is not the first time this KFC has given bad service.<br> <br> Mishkaah