Bad service and wrong order

I was at KFC Brackenfell. Shop 56, Old Paar Road. Date on the slip 10/07/2021 at 20h01. Order # 153. Charity 35. They asked me go buy inside as there were no people inside. I didn't mind. Worse mistake of my life. Cashier didn't greet or even look at me. I order 3 buckets for 1. 2 with thighs and 1 with drumstick. Then 1 bucket must have nuggets. Then I asked her if I cannot change 1 coke zero for stoney zero. I didn't even finish the sentence she said no. I asked but when there is no coke it's swapped with that. She didn't pay attention to me after this. I asked if the cold drinks could have no ice. There was no bucket with nuggets for my 10 year old. It was all zinger wings. She gave me my order and turned around to go to the back. She left me standing there for a while and she did not come to the front again. Cold drink with ice I had to throw away as it is very cold and weak as the ice melted. There was not even a Thank you for someone who's named Charity. If that is her named as she didn't introduce herself. Maybe she was working in Charity's till. Now I understand why there was a long que outside for drive through. My name is Thobela. Contact number ***