Bad service and waiting period

Hi<br> <br> I stopped at the KFC Fleurdal in Bloemfontein. I was interested in a pack of chips. So we decided to go for the drive through as we only want chips. We entered the drive through at 22:00 and waited for 30 minutes with 4 cars in front of us. I placed my order for a medium chips. When I reached paypoint it was closed, and continued to the collection point. At the collection point they don't know what I ordered. I had to reorder my chips. Leaving the drive through at 22:35. <br> <br> I think this service is ridiculous and totally unacceptable. This was not the first time that I had bad service and an abnormal waiting period for my order.