BAD SERVICE AND NO ONE TAKES RESPONSIBILITY

I went to KFC during lunch time and was notified while in the drive through queue that the speedpoint machines is not working. I then went into the take away store just to be notified that I need to stand in a different queue if I wish to pay via speedpoint. I then said no I will pay cash as I am in quite a hurry as I need to attend a meeting at 13H00. The lady took my order and asked them to make the cuppochino in the meantime. I paid cash and was waiting for the order. Finally I got my food, but the cuppochino was still short. They then only realise there is a problem with the coffee machine. These equipment should be checked regularly to deliver excellent customer service. they then told me to take a soft drink if I cant wait. if I wanted a soft drink, I would have ordered it, but i ordered cuppachino for a reason. When I ate the twister, the garnish was not fresh at all. This is not the first time that I get poor service from this KFC. About a month ago we also ordered KFC and the fillets on the burgers was still raw - this is really BAD SERVICE. My son that use to love KFC don't even want to buy it any more because of the bad experiences.