Bad service and my consumer rights been affected

I'm writing this hoping something is going to be resolved .

Hi

I prefer being contacted via email to have everything on record .. Staff members treated me very poorly especially Naomi where I asked her to get a refund on my food as I've been waiting for almost an hour om food ... she then told with attitude your refund would go back in 7 days I told I'm okay with that as because of the wait I've been marked late at work .. she then raises her voice telling me my order will be out straight away then I still had to wait another few minutes no apology for delay ..that is unacceptable as a paying customer that is unfair to me and my time as I went there in good faith placing my order only after the staff members could see I was getting irate as everyone else got there food before me ....... and I order a breakfast brekkie which I don't think waiting almost up to am hour suppose to be suitable for me .

The response I got from kfc is beyond a joke no customer no empathy and putting the blame on me ? As if I making up my bad experience with them which is unexpectable .

This is kfcs response . Good Evening ,

I would like to apologize for the late response, as mentioned in my previous communication I would like to make sure I investigate what happened and hold the team member responsible accountable. May you please assist by proving me the time you were in the store and what you were wearing so I can check who you spoke to as we do not have a Naomi in our store. The refund issue you are referring to, did you cancel the order? If yes, was your banking information taken by the manager on duty as card transactions are not refunded in store.

I can not believe that this is what I was asked ? What I was wearing after I continues askednin store for refund and Naomi she a bit elderly I would definitely be able to ID her at KFC ..... I'm really stressed out where by this journey has been disgraceful . As now the wheever Rumbie is trying make me as the customer feel like I did not have a bad experience which is unacceptable.

AS PER MY CONSUMER RIGHTS HAS BEEN AFFECTED ..

HOPING THIS WOULD BE REAPLVED WHERE AOMEOEN COMPETENT ENOUGH WILL REACH OUT TO ME .