Bad service and even worse response

On 16/01/2016 I emailed a complaint about bad service to KFC Customer Care and that very same day i received and email stating : KFC Customer Case would like to thank you for your valuable interaction. Case CAS-161018-F3Y7J6 has now been resolved.Your Case was resolved by Thandokazi Parma<br> Now I never received any email or telephone calls on what was done, and I am utterly disgusted with this. Beside the bad service, my order was messed up and I never even mentioned that but yet they have resolved the. KFC spend years building a brand but they also employ people that don't do their jobs correct and this is not right. And to top it off, there was no apologies made just they resolved the case,......WOW... now every time I see KFC this response will pop up...