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Nureena S

1 reviews | Active since Aug 2018

30 Oct 2018, 07:56

bad service and customer care

Sunday 26 October 2018, went to have lunch at KFC 228 Cape Road, before we put our order in the Cashier Sandisi, told us that the chicken will be 20min waiting period. we agreed to wait. we ordered the Family Feast 10 piece with 3 sides, coleslaw, mash and the 1lt coke, we ended up waiting 30mins, when food arrived, the cashier told us that there isn't 1lt coke she can only give us x2 400ml, I told her unacceptable as we r 4 adults and cannot share, she then went to the manager and the manager told her that is all she can give, I eventually asked her cant we get the cups 4 of them which she said its fine, while our food was standing and she was about to pour the cooldrink in, the other customer was moaning he needs to be attended to and he wants to put his order in, she then told me sorry I need to assist him, I told her you busy with my order complete it and then you can continue, she just gave me a look and went to assist the customer that raised his voice to be helped, furious enough I called one of the other ladies assisting the drive though people and asked her if she would just pour the drinks in because our food is getting cold. when we eventually sat down to eat we had no chips with our meal, once again I had to ask for the chips not even apologizing she went to collect the chips and gave to me, this time our chicken was cold and oily, we were too hungry to complain we ate it, very upset customer KFC Cape road will never ever see us again

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Replies (1)
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Nureena S's update18 Dec 2018, 09:03
Reviewer Update
 bad service and customer care Sunday 26 October 2018, went to have lunch at KFC 228 Cape Road, before we put our order in the Cashier Sandisi, told us that the chicken will be 20min waiting period. we agreed to wait. we ordered the Family Feast 10 piece with 3 sides, coleslaw, mash and the 1lt coke, we ended up waiting 30mins, when food arrived, the cashier told us that there isn't 1lt coke she can only give us x2 400ml, I told her unacceptable as we r 4 adults and cannot share, she then went to the manager and the manager told her that is all she can give, I eventually asked her cant we get the cups 4 of them which she said its fine, while our food was standing and she was about to pour the cooldrink in, the other customer was moaning he needs to be attended to and he wants to put his order in, she then told me sorry I need to assist him, I told her you busy with my order complete it and then you can continue, she just gave me a look and went to assist the customer that raised his voice to be helped, furious enough I called one of the other ladies assisting the drive though people and asked her if she would just pour the drinks in because our food is getting cold. when we eventually sat down to eat we had no chips with our meal, once again I had to ask for the chips not even apologizing she went to collect the chips and gave to me, this time our chicken was cold and oily, we were too hungry to complain we ate it, very upset customer KFC Cape road will never ever see us again 