Bad service and back-chatting at KFC Walker Drive, PE

<p>The General Manager, KFC, South Africa</p> <p> </p> <p>Sir, I just wish to inform you and express my utmost disgust i.r.o our terrible ordeal we encountered at your KFC outlet at Walker Drive, Port Elizabeth this morning. </p> <p>Me and my son went there to buy him a Box Master meal of R44.90. We tendered my son's Visa Card for payment. The cashier however then struggled numerous times to effect the transaction and then she called another lady to assist. The second lady could also not effect payment after several attempts and admitted the machine was faulty. By this time I was getting more and more frustrated about this nonsense as I thought we are waisting our time here and should rather go somewhere else for a take away!</p> <p>I asked the two ladies whether they don't perhaps have a second machine, to which they answered no. Then approximately 15 minutes later, a second machine suddenly pitched up and only then the transaction went through! In the meanwhile a third lady also joined the party, taking a look at the faulty machine. I did not get her name, but I presume she was some sort of supervisor/chev (white lady with dark eyebrows and wearing a chef cover on her head). I told her that I am very unhappy about this poor service and that they were waisting our time. In return she made the excuse that they were not aware that the machine was faulty as we were the first customers this morning that paid by card. I also asked her why they did not get the second machine much earlier then we did not have to wait so long? She then rep**** with another excuse that the second machine was used far away at the back (drive-through). I concluded that maybe it was too much effort for them to go and get the second machine......and why should they?.......we as customers can wait, I suppose!</p> <p>I must admit this third lady gave me more than a mouthfull of back-chat and she was totally unfriendly and disrespectful......I even heard her still shouting at me when we exited the shop doors! Now sir, to me, this is grossly unacceptable behaviour from your employee and its obvious that she has a bad attitude, no customer relations, not even to mention good manners and in my opinion she's going to cost you a lot of customers like me that will go somewhere else in future for a takeaway. Her behaviour was totally unacceptable and instead of admitting they were in the wrong and apologising therefore, she was getting agitated and kept on arguing with a loyal supporter of the said KFC outlet!</p>