Bad service and attitude of the staff member

On 23 November 2015 at 20:15, my husband visited the KFC branch in Wellington. When he arrived he was 3rd in the queue and placed his order and paid for it. The lady assisting him (he didn't get her name) asked him to wait a while as they were waiting for the chicken (he ordered a burger and street wise 2) After moving away from the counter other customers were helped by the cashier. 5 minutes turned into 10 and 10 turned into 20 minutes. He then went back to the counter to ask where his order was (as most of the people that was helped after him left with their chicken orders) and the lady just very nonchalantly told him that she \forgot about him"and he will need to wait another 10 minutes for his order. No apology nothing. He then asked for his money back and was assisted by the manager on duty. We are regular customers at KFC in Wellington and really feel that the customer service is non existent and the staff has bad attitudes and are very unfriendly. PS: this is not the first time this has happened and I know this will not be the last time as I have complained before and it fell on deaf ears!!"""