Bad service and attitude- No customer satisfaction

We stopped at the KFC to buy some pops for my granddaughter. When we arrived at the window to order, it wasn't yet open. We saw one of the employees ambling towards the door from outside the shop and assumed she was coming to the window. No such luck! after a wait of about 5 minutes, we realised she wasn't coming to assist us, nor was she going to offer any information about why the window was closed! We proceeded to the next window, and noticed someone was paying at this window, so we stayed behind them. We waited for approx. 10 minutes. An impatient 4 year old was nagging for her pops. We then proceeded and placed and paid for our order. The staff were in no rush to help us at all. There were three ladies working in the kitchen, and they seemed to be making everything except the pops we had ordered. We waited there for about 15 minutes to get a small packet of pops! (a few pieces of chicken took so long to cook!) I looked at the hours they were supposed to be open for business on a Sunday and they were supposed to open at 9am! Surely the staff are ready at 9 when they open to start service? Also the attitude of the employee who saw us waiting, was just plain rude!