DP
Deon P

1 reviews | Active since Aug 2011

19 Apr 2015, 19:58

bad service

Like we all know load shedding is a reality in our lives now so dew to this fact on sunday 19 april 2015 at 18:29 in the evening I visited this kfc in question and placed an order for food just to find out first that oops our card machine switch off and the charges will be reversed then paying again got my food left drove home to get home and find out the order was not completed as how I ordered the food the mini loafs I ordered was stale and the 500 ml juices I paid the extra money for was not in the packet . And if you ask why I did not check the order the answer is you have three beggars standing at the drive thru window and as I was paying with a card that is something im always aware off so for that reaso the order was not checked. And after phoning the lambton brance all you get is o the reversal will happen in 24 hours and you can come back to fetch your juices so now I ask you I just drove out petrol to go buy food with money I needed for petrol dew to load Shedding and all you get is im sorry well im sorry this does not fly with me friends and family will no longer support this kfc or any other dew to the lack off service and bad attitude that stinks

0
Replies (1)
KFC
KFC's reply20 Apr 2015, 13:20
Official
Hello bigboyd,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,