Bad service

Bad service KFC Tembi mall-I placed an order for collection online and selected Tembi mall as a place of collection, I then sent someone to fetch the order with a screenshot of the online receipt, they refused to give the order because they wanted the name that was used, the name was confirmed but they still refused to give the order, my father had to call me to confirm my name again which he knows to be correct, they didn't even care to use their phone and call me to confirm what they wanted to confirm, the receipt has all the information unless KFC misleads customers, this has wasted time and airtime as this was paid online, they were supposed to check on their side when a name was given instead of turning my father into a fool infront of their customers, this is humiliation and it shows people don't want to do their jobs, must we order and look for our orders in store? This is very very bad service, they didn't take the necessary steps to fulfill the customer's satisfaction and this needs to be rectified by all means, then they served me dry meat with the money I spent, 9 pieces of chicken.... All of them were dry, I hate bad service because we spend our money we work hard for to get the best but people take customer loyalty for granted, they do not respect that they have jobs while other people don't, this is a company and it being in ekasi does not mean they serve stupid people, I have thrown away my money indeed