Bad service

Good day... I would like feedback regarding the bad expience with KFC. They tried too phone me once but I was at work so could not answer and then I got this message in will copy and paste below without then even attempting to contact me again... I am not happy with this service really... I am awaiting feedback...

Thhe message I reviewed as follow:

We are unable to get hold of you re your KFC Case CAS-591559-Y7S0Y6 . Please note we will close this case after a further attempt within the next 24 hours

Please give me feedback Regards Ze-nette ***