PV
Pearl V

1 reviews | Active since Nov 2014

01 Mar 2016, 13:20

Bad Service

I went into kfc Mayfield square on Sunday and bought a family treat with 3 sides and as usual when i arrived at home the order was incomplete, one of the sides was missing. This time it was the mash and gravy that was missing. A couple of weeks ago I had an incident where I bought streetwise 2 pap only to find pap in the box and no meat so i had to drive back to the store. Surely when the staff packs these items they need to make sure that everything that has been ordered is packed in that in my books is good customer service, giving the customer exactly what they paid for. i am very disappointed and will think twice about going to that place again.

0
Replies (1)
KFC
KFC's reply02 Mar 2016, 14:56
Official
Hello Pearl Vilakazi,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,