NL
Nomathemba L

1 reviews | Active since Mar 2014

09 Feb 2016, 16:34

Bad service

Hi<br> <br> Me and my friend we pass KFC every morning and buy breakfast or coffee before our lift picks us up at 6h30, <br> <br> I understand that is earlier hours and the employees have had a long night, that doesn't give them the right to treat us like that, yesterday at about 6h25 we ordered coffee and 2 toast, there was no queue and but it took this guy Walter 20 min to make the toast,when we told him we need to go he deliberately went slow but the guy who was working with the drivethru order was quicker about 8 drive thru's went past while we were waiting for our order, the lady who was there which we didn't get to see her name she was totally rude and screaming from the end, we left it and walked away after waiting long for our order, today we buy 2 cappuccinos and 1 tea guess what we got another attitude and got the wrong order and the drinks were totally cold it's like they doing it deliberately.Yes we understand they tired but that doesn't mean they must do their orders slow, the thing we always the first people there to order and not that they have plenty of orders which would have be understandable.<br> <br> We love KFC but if the stuff is as rude like this then is not fair to us as customers

0
Replies (1)
KFC
KFC's reply12 Feb 2016, 11:04
Official
Hello Themzo22,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,