Bad service

I received such bad service on the online delivery app. Order no***. I processed my order payed and while I was busy tracking it I received an SMS saying my food has been delivered which I didn't receive. I then rushed to the KFC meadow point where I ordered from. The service was magnificent from the tellers. Until they put me through to customer service to a guy named Kgomotso. Who couldn't help me. I ordered round about 18:41 I stood Der for almost an hour. Where the service consultant told me sadlye KFC can't help. They can only refund me after 7 working. I told him my frustration that I have a child going on a trip tomorrow I left my old mom it's late I need to bring something home. He said sad KFC cannot assist me. I had to re order and pay for the same items. When I asked Kgomotso to put me through to his manager I will wait he hanged up and sent me an SMS that my query is being acknowledged. This drama happened on the 31/08/2023 and this is the second time it happens. The service was so pathetic from the driver who ****** me my food saying my food was delivered which it wasn't to customer service consultant. I need this to be attended. I cannot be inconvenient and be told to wait I must for my money to be refunded in 7 days. Such a heartless consultant Kgomotso.