Bad service

I contacted KFC Delivery on the 14/11/15 at 18H16 and I spoke to Sharon. I was promised that my order will be delivered between 20-30 minutes. At 18H55, someone from KFC contacted me and informed me that there's a shortage of Drivers that's why my order has been delayed. At 19H53, I called the Call Centre and I spoke to Sharon who checked my order and confirmed that the Driver just left the store. She (Sharon) mentioned that the Manager (name not provided) will contact me regarding my order. The Manager never called me. I waited, waited and waited...at 20H29 the Driver called me saying he's downstairs (Yippy!). <br> <br> My order was cold!! No serviettes, no salt, no tomato sauce.<br> <br> Please next time when Customers call your Call Centre, inform the Customers regarding shortage of Drivers. I literally waited three hours for my order, this is not acceptance!