bad service

this is the second time for this kfc. I thought I will give them another chance but on 20015-09-03 at about 20:45 I arrived at a window that was open but no one there. I waited for 5 minites and then called through the window and asked if they are open. somebody said yes but they are busy. then a lady by the name of mantwa came and looked like she doesn't want to serve anybody. I then left