bad service

I was charged twice for the same meal.

I went to the KFC braamfontein spoke to manager( Zanele) who was unable to refund me back. I showed all the proof of purchase but she said she will contact the call center to confirm. I don't know what confirmation is she still waiting for. She told me that I must contact my bank for a refund.why must I contact my bank for refund where else the funds where deducted by KFC n not my bank. I wasted petrol for nothing and still no refund why must I be inconvenienced. Lady who helped didn't know how to use the speed point cause she swiped my card several times and ended up calling her colleques to assist. Branch manager said she will contact the call centre and I must go back. Which means me going back I will be using another petrol.

I have not received feedback from the manager and she is ignoring my calls.

Is this the kind of teachings she passing down to her staff? Is dishonesty one of KFC policies?

Such pathetic service.

Mavis Mashele

********** 619