Bad Service

I am extremely disappointed at the service my colleague and I received at KFC in Blueroute mall on Saturday the 28th of October 2017. I called there at about 5:55pm to place an order for 7:00 pm because we work in the mall and travel home by buss so we couldn't afford to stand in a long queue. We then arrived there at 7:05 only to find that they received the order but the food wasn't even made yet and we then had to stand and wait any way for it to be done. We just about made it in time for the bus and my colleague who ate his meal found that the chips was ice cold and hard.. I'm disappointed because KFC is a good fast food place and good service is expected but we received the total opposite it and didn't get even as much as an apology from any staff member.