BAD SERVICE

On the 21st of July i went to KFC in N1 city (the one inside the mall) to purchase 3 streetwise two's and 3 cool drinks - 2 sprites and 1 fanta. I drive all the way back to my work, i go to the canteen to eat my lunch, i take a sip of this sprite, all i got was bitter water with NO sugar - SODA WATER. I ate my lunch, got to my desk and i contacted the Store. I spoke to a shift manager who was made aware after I left the store that the machine has run out of sprite (this is according to him), he told me that i must go there after work, he will give me a bottle of sprite. MY TIME, MY PETROL this to me is an insult. I then went on the KFC Facebook page, i wrote this down. They sent me a message asking for my contact details. I responded. Around past 5 to 6 in the evening, i received a call from the customer service rep. This guy took down my complaint in detail, and said he was escalating to the relevant store i should expect a call. That was on a Friday. I never received a call from there. So on the 26th of July i went back to Facebook, i sent a message and posted on their Facebook page again stating that i have not received any communication. NO ONE HAS BOTHERED TO CONTACT ME. DESPITE ALL THIS, THE BOTTOM LINE IS I SPENT MONEY ON SOMETHING I DIDN'T ENJOY LET ALONE I DIDN'T GET. WHEN YOU BUY A MEAL, YOU EXPECT QUALITY FOR WHAT YOU HAVE SPENT YOUR MONEY ON, NO MATTER HOW SMALL IT IS. I DON'T EVEN BOTHER GOING TO ANY KFC ANYMORE, JUST BECAUSE OF THE DISGUSTING SERVICE I HAVE RECEIVED ESPECIALLY THEM BEING AT FAULT. THEY HAVE NOT SHOWN ANY COMPANION, CARE, INSTEAD THEY HAVE DECIDED TO IGNORE ME. DESPITE ALL THIS, I AM STILL A CUSTOMER AND AM EXPECTING TO BE TREATED AS SUCH. THIS IS NO LONGER ABOUT A STUPID 'SPRITE' ITS ABOUT THE PRINCIPLE OF CUSTOMER CARE. I WORK IN A CUSTOMER CARE ENVIRONMENT AND IN MY COMPANY CUSTOMER ARE RESPECTED ESPECIALLY WHEN THEY DID NOT RECEIVE THEIR MONEY'S WORTH. I AM WRITING THIS REVIEW FOR THE LAST TIME. I NO LONGER WANT THEM TO GIVE ME A COLD DRINK. THEY MUST MAKE ME AN OFFER TO MAKE SURE THAT I AM HAPPY CUSTOMER. I AM REALLY UPSET BECAUSE ITS AS IF, I DON'T MATTER - WHOEVER IS GOING TO CALL ME NOW MUST BEAR IN MIND - I SPENT MONEY ON THAT DAY, I DIDN'T RECEIVE WHAT I PAID FOR AND THAT IS A PROBLEM.