BM
Bandla M

1 reviews | Active since Mar 2013

16 Feb 2015, 13:54

Bad Service

Yesterday I decided to go and enjoy some KFC using their Drive through. I stood at the ordering point for 10 minutes whilst the place inside had about 2 customers max. The staff saw me wait, as they have both a camera at the point and they were able to see me through the window.Be that as it may, I decided to reverse out of the drive through and park and go inside to place my order. i get inside and all 5 staff at the till are counting petty cash for one till. No one bothers to say sorry dear customer we experience this or the other we will be with you shortly. Oh, they continue as if I don't exist. So with that I request for the manager who comes up with all sorts of excuses and then decides to reprimand her staff in front of me. Not what i wanted, all I needed was service. KFC has a drive through and till points inside to service their customers. Not what I experienced yesterday afternoon at tableview.

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Replies (1)
KFC
KFC's reply17 Feb 2015, 09:28
Official
Hello Bandla,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,