Bad service

I went to your KFC in sandown tableview cape town sat 6 June 2015 at 9h45pm used the drive tru placed my order for 15 piece KFC, i had visitors over at my place after i paid and drove to next window i was told there is a 15 min wait. At this point i ask why did the first window the cashier not inform me so that i can decide what to do if want to wait or not since nandos is just next to KFC and maybe i can get my order there as this is a drive thru not a wait thru ...(they set a expectation of 15min) went back to my car and waited at this point im not the only person waiting 2 more cars was waiting ... at 10h30 pm i went back and spoke to the manger again now i have been at KFC for 45min since my order he just told me to wait i ask him if he thinks this is rite to make us all wait instead of telling us it will be 40 min for the chicken to come out of the oven ... i got my food at 10h38pm and left i thought KFC 15min in and out but KFC just proved once again they the professionals at bad service. If the manager just once came out to show me empathy for the long wait i would have waited till 11h00pm small things that can change a situation.<br>