Bad service

<p>To whom is may concern...</p> <p>I was at KFC in Farrarmere on Saturday 20/05/17 at 13:29 to order 2 soft twirls with flakes in the drive through, when I was told the cones were out of stock. I said I will then order chocolate sundaes with extra flakes. I drove through and paid for my things after waiting in the queue for 20 minutes, I get to the front for collection when I was told by the lady assisting me that they have no s****s for my ice cream. I asked her what will I use to eat my ice cream then if they have no s****s? She laughed as if the situation was a joke! She said "I can give you a fork" I looked at her and told her to stop laughing because it's not funny and terrible service. I then said I cannot eat an ice cream with a fork! She held up a knife and fork and said I must chose one. I asked her why the lady didn't tell me when I ordered it and when I paid for it. She said she did tell her but she didn't pass on the message for some reason. <br />I got a refund as I CANNOT eat an ice cream with a fork, in fact nobody can!!</p> <p>The point is, I am extremely unsatisfied with the service I got from this KFC, you do not laugh at a customer and make it a joke when in actual fact you haven't done your job properly. The Customer service is totally unacceptable!</p>