bad service

<p>went to KFC at Maponya Mall on Friday 23 October 20:30, Placed a simple take away order of a sweet chillie twister and 4 dunked wings, to my suprise when i got home I found that I was given the incorrect twister and and 3 wings. That got me upset thinking that i took my time and effort to drive there and get what I did not ask for.</p> <p>I then decided to go back to the store to get a refund. Neo L was the cashier who tried to apologise and get me the correct order by then i was not interested in it anymore and just wanted my money back, she then called the Manager on duty "Teboho.." at which at first she did not want to give me my refund, as the wanted to replace the order. When i told her too that I am not interested in the food anymore she then rep**** to me saying if she refunds me the money would have to come from her own pocket, else it would look as if she is *****ing money.</p> <p>I have working in resturant before and never have i heard a policy where managers have to refund customers out of their own pockets. I highly doubt that is how KFC treats it's staff</p> <p>so was she saying this to try make me feel guilty..???</p> <p>why did i have to go through that to get my refund..??</p> <p>spend all that time and effort to get a slopy to bad apology....</p> <p> </p>