Bad Service

<p>The KFC in Kolonnade Mall has the worst drive thru Service ever. I went there at 23h00 the other night. There was one car in front of me. I stood there for almost 30 minute and nothing was happening. No one came to use to let us know what's holding up the service. Eventually me and the car behind me reversed and went to MacDonald’s. I went back 3 days later. Same thing happened only this time we managed to go through. When we get to the order window we asked for twisters and the rude teller tells us that they don’t have twisters at that time. I then ordered street wise 2 then the teller said “but we don't have chicken". We stood there waiting to make an order and no one bothered to tell us that there is no food. Why open when there is no food. Image KFC without chicken. I went to MacDonald’s again. I Complained on their website and the i got an email from Thandokazi Pama saying “We tried to contact you but your number is on voice mail. I got another one that said case resolved. I rep**** to Thandokazi and told her i was not feeling well, i switch of my phone to rest and i asked how the case was resolved. A day later i get the same email from Thandokazi. Is this a generic response? No follow up what so ever. This is not about the fact that you attempted to contact me, it about you following up on a case until the customer is satisfied, then the case is resolved. Not impressed!</p> <p> </p>