1 reviews | Active since Jul 2016
Bad Service
<p>Hi, I would like to complain about the incompetence of your branch in Thembisa. I tried to place an order and it took me almost 20 minutes to spell a street name to your employees, they just kept passing the phone to someone else that could not help me. I spoke to 5 people at this branch and not one of them could help me??? How do you employ people that can not assist a customer with placing an order? How can you have a delivery system and not be able to check on a map where the address is? They took my order down 5 times? I placed an order for more than R400 worth of food and after not being able to help me David told me to go to Mc Donalds? I hate complaining about stuff, I am in the service industry but guys. This is a world class brand and you can't take down an order for delivery? I am going to find the highest person in KFC and send them this email. This is unacceptable.</p>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
********** 222
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
********** 222
