TS
Tlaila S

1 reviews | Active since Apr 2016

18 Apr 2016, 15:16

Bad service

I was very disgusted by how Patrick handles customers. I went into the outlet to purchase a meal and some drinks using my cheque card. he gave me the wireless point of sale machine, I entered my PIN then the machine ran the transaction and requested me to remove the card as the transaction was APROVED.<br> <br> To my surprise, Patrick shouted and said I should not remove the card because the transaction is not confirmed. He was not even looking at the machine when the transaction was running. I tried to ask him why he was being hysterical about it because the transaction went through and he gave me the machine for me to assist myself, he said I had no business asking him questions. I found Patrick's attitude very disturbing given the fact that he was a frontline representative of a brand that we have become to acquainted and fond of.<br> <br> His customer service skills really left me wondering if service providers have any regard for customers and what they represent.<br> <br> I need Patrick to be called to order

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Replies (1)
KFC
KFC's reply20 Apr 2016, 10:56
Official
Hello s***,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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