Bad Reception by Staff Member and Manager

My name is Jason,

Yesterday the 24/06/19 I visited the (45th Cutting Avenue, Sherwood, Durban) branch when I was disrespected and ridiculed in the presence of other customers by both the staff member and the manager, this transpired around 7pm last night, the best way to locate the culprits will be by finding out who was managing the shift and who was working in drive through.

I drive through this restaurant more times than not, and it was until yesterday that I decided not only will I cut ties with the business, but my family and friends too, I've been living in Sherwood for the past 11 years and never have I ever been treated as if I mattered least than the next customer.

I drove through to place my order, the conversation was as follows,

Customer - Can I please get 6 pieces of chicken Agent - What 6 piece? Customer - What type of question is that? Agent - You need to tell me what 6 piece. Customer - I've never heard such a question before, I'm under the impression that you sell KFC here. Agent - That is why you need to look at the menu before ordering. Customer - Excuse me, I'm under the impression that you understand your product better than I do, so when I ask for 6 pieces of chicken, you're the one who's meant to give me the various options I have that accompany the 6 pieces speciously when you've picked up that I haven't read the menu. Agent - Why are you shouting at me? Customer - I'm frustrated at the manner in which you're handling me right now. Agent - Well if thats the case I suggest you drive out the drive through and place your order in front.

Bare in mind, I have my reasons for not going through to the front, not only that, I feel as a customer that has the available resources to do the same thing I would have done in front rather through the intercom I'm at an advantage, this young lady ordered me to the front.

Customer - Well no, I'm not going to the front, and I wont take your orders, what I want is my meal "that I'm going to pay for" here as I request. Agent - We'll see about that.

At this point she literally turned her back on me and walked away from her station.

My question to you is this,

Are these the type of employees you employ to represent your brand? are these the type of people you trust will uphold the reputation of the KFC brand? staff members with no ethics or customer service s****s?

I was returning from work and my Mother asked me to drive and get some KFC, so I was using her card, when your staff members including the "manager" at the time picked up that this was my mothers card and not mine, they both shouted out "HE HAS NO MONEY YET HE'S ACTING LIKE A BIG SHOT, THE CARD ISNT EVEN HIS OWN" all of this done in the presence of other customers.

Bare in mind, I work in a extremely professional environment and I have a 9-5, to be ridiculed and be turned into a joke by your staff members especially considering that I'm there to give you business and not make friends was and still is extremely offending.

Your manager was the worst, maybe we could give the young girl credit as she may be young and may have failed to handle the situation professionally due to one of many reasons, maybe she's inexperienced or something, but the manager seemed fairly matured from where I was standing, however not matured by representation, she continued to point fingers at me making personal remarks about me, she made it clear that she was in no way meaning to calm the situation down but became personal.

I wont take anything away from the supervisor who was present at the time, she tried her leveled best to calm the situation to an extent where she actually converted the meal for you, I wasn't willing to buy anymore.

I hope this finds you well, I dont wish for a dismissal to be the solution to this matter as these people may have families to take care of as well, all I wish for is that since you've employed these people you intervene in getting them trained well enough to be able to handle customers, further more, customers may actually be people that can help them one day.

I hope my review finds you well,