GS
Gail S

1 reviews | Active since May 2015

02 May 2015, 13:06

Bad Food & Poor Service

1 May 2015 @ 00H40 my husband & I went to KFC & ordered a streetwise 2 & 3 (drumsticks & thighs). We were told by staff member that she could only fill the streetwise 2 order n(we'd have to wait 7 min for more chicken). We had to go round to front of KFC, wait for her to bring our orders & change of a R100 that I had given her. After 10 min my husband walked to serving hatch round back & was told by her that it would take another 5 min. After another 10 min I drove around to serving hatch again & was told it still was not ready. After a further 7 min she handed me my order & I noticed she was quite upset with me, cos when I thanked her, she frowned @ me. Upon opening the food @ home we noticed the skin of chicken looking burnt & blistered (very dark in colour). Taste was even worse. The skin tasted very bitter & the meet had a tang (almost off taste). We ate only a small piece of it & discarded the rest. During the course of night, we had cramps & were frequenting the toilet on numerous occasions. Worst food EVER!

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Replies (1)
KFC
KFC's reply05 May 2015, 08:47
Official
Hello GailS123,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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