Bad Food and service

I would firstly like to state that we work close to this KFC. We spend about R3000 a month at this store. <br> I would like to express my issues with this place. <br> A couple of days ago i Bought a twister. When i ate it , i bit into something hard. It was a plastic lid/top part. <br> The manager did not apologize , she just swapped it out and acknowledge it came from one of the sauce bottles. i actually heart my teeth. I just let it go . This seems to be the norm .On Saturday I bought a toasted egg cheese and tomato sandwich. I asked them to make sure it was toasted properly. When I got it, the tomato was ice cold. A toasted sandwich should be warm . This happens all the time . I even ask them to make sure its not cold. Then I still get a cold toasted sandwich. Again no apology. Just a swap. My college just this morning bough a meal . He said only one person was in front and beggars were walking begging for money while people sat and ate. No security . My college had to confront the beggar and tell him to leave. <br> This happens often. Why is there no staff or security to prevent this? This is really just some of the issues we have . There are to many to mention.