Bad delivery service from the APP Team

KFC delivery APP service is the pits. On Friday 03/03/2023 @ 18:37 i placed an order, received confirmation email and funds were deducted few minutes later funds returned to my Cheque account. I then tried to order an hour later @ 19:28 funds were deducted from my account again but no confirmation email received i then called the help line on the App I spoke to a guy who advised that i will recived the confirmation email within in 24hrs then the funds will be refunded Saturday and Sunday had passed with no email received and no refund as well. Monday morning i called and the guy i spoke to advised that he was logging a case for funds to be reversed, he then advised that i will receive an email that a request was logged and is being investigated, which was not received i then gave them another call Wednesday morning explaining the same story and requested that i receive an email as proof that a request was logged the lady by the name of Neo told me that i must check my junk/ spam mail which i did and there was nothing. i then confirmed my email address once again and she advised i would receive the email that a request was logged for my refund, later that day i received and email from KFC which had two attachments reflecting the reversal of funds for the first purchase i had made which i had already told them was reversed the query i had was for the second payment made which was not reversed and i didn't receive any food for the payment made when i had asked Neo for a call reference number she told me that they don't provide call reference numbers. i called on this morning again and to advise them that the amount i am referring to has not been reversed and i would like for this to be rectified the young lady by the name of Ntebohiseng stated that a new case cannot be logged she will simply add comments to the existing case (which they say has been resolved because funds were reversed so not sure how an investigation takes place on a closed case) and i will not received confirmation that the request was sent back to the finance department i should just follow up with the existing case number. The service from the KFC delivery APP team is pathetic and i will not be making use of it again and definitly will not be recommending it to other. I lost money and my kids had no food that evening. there is no consideration for the middle class you cannot be taking money and not returning it immediately you don't know if it was my last. can i have the matter expedited and resolved by the end of the week as i need my funds returned to my banking account. i am more than willing to share my bank statement with you as proof her of the deduction made.